Respect
- We respond in timely manner
- Speak calmly and respectfully, without sarcasm
- Treat others as we would like to be treated
- Listen with intent to understand what is being said and acknowledge that what’s said is important to YOU
Integrity
- We make only agreements we are willing, able and intend to keep
- Look to the system for correction and proposing all possible solutions if something is not working
- Operating in a responsible manner
- Communicate honestly
- Ask clarifying questions if we don’t understand or disagree
- We never say anything about anyone that we would not say to him or her
Customer focus
- Continuously striving to maximize internal and external customer loyalty
- Making our best effort to appreciate and understand customer’s needs every time
