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  • We respond in timely manner
  • Speak calmly and respectfully, without sarcasm
  • Treat others as we would like to be treated
  • Listen with intent to understand what is being said and acknowledge that what’s said is important to YOU


  • We make only agreements we are willing, able and intend to keep
  • Look to the system for correction and proposing  all possible solutions if something is not working
  • Operating in a responsible manner
  • Communicate honestly
  • Ask clarifying questions if we don’t understand or disagree
  • We never say anything about anyone that we would not say to him or her

Customer focus

  • Continuously striving to maximize internal and external customer loyalty
  • Making our best effort to appreciate and understand customer’s needs every time